Terms of service

The agreement between you and us when you use JoltQuiz. Players who only join a quiz need read no further than section 7; everything else is about running an account.

Last updated: 28 September 2026

1. Who we are

JoltQuiz is provided by Spooky Digital Ltd, a company registered in England and Wales, company number 17479524, registered office 12 Oak Close, Bedworth, CV12 9AJ ("we", "us"). Contact us at [email protected].

By creating an account or buying a plan you agree to these terms and to our Privacy policy.

2. Your account

• You must be 18 or over to have an account.
• Give us a real email address and keep your password to yourself. You are responsible for what happens on your account, including anything done by the other hosts you invite into your organisation.
• If you think someone else has got into your account, tell us straight away.

3. Plans and payment

• The free plan lets you run one quiz, with the limits shown on our pricing page. You do not need a card. A quiz counts once somebody has joined it. After that you can still sign in and see everything you made, but you cannot start another quiz until you choose a paid plan.
• Paid plans (Standard and Quiz Master) are monthly subscriptions at the price shown when you subscribe. Spooky Digital Ltd is not registered for VAT, so no VAT is added to the price. Payment is taken by Stripe, in advance, on the same date each month until you cancel.
• You can move between plans at any time from Quizzes & settings → Account & billing → Manage billing. Stripe adjusts the charge for the part of the month already paid.
• If a payment fails, Stripe tries again over the following days and you keep your plan meanwhile. If it still cannot be taken, your paid plan ends.
• We may change our prices. We will email you at least 30 days before a new price applies to you, and you can cancel before it does.

4. Cancelling

• Cancel any time from Quizzes & settings → Account & billing → Manage billing. Your plan runs to the end of the month you have paid for and is not renewed. We do not refund part months, except as below.
• If you are a consumer (subscribing for yourself rather than for a business, club or organisation), you can cancel within 14 days of your first payment for a full refund — email us.
• When a paid plan ends, nothing is deleted: you can still sign in and see your quizzes and themes, but you cannot start a quiz, or add more, until you choose a plan again.
• You can delete your account at any time from Quizzes & settings → Account & billing → Delete account: just your own login, or, if you are an admin, the whole organisation. Deleting the organisation removes everything in it for good and cancels a paid plan straight away, so to keep your plan until the month ends, cancel it under Account & billing first. You can also ask us by email.

5. Your quizzes and content

• Everything you put into JoltQuiz — questions, pictures, logos, themes — stays yours. You give us permission to store it and show it to the people you run quizzes for, which we need to provide the service. That permission ends when you delete the content.
• You must have the right to use what you upload, and it must not be unlawful, defamatory, hateful, sexually explicit where children may play, or infringe anyone else's rights.
• If you run a quiz with prizes, you are responsible for running it lawfully, including any rules on prize competitions and free entry, and for awarding the prizes. We provide the quiz, not the promotion.
• If you switch the camera on, you must tell the people in the room that they may be filmed.

6. Fair use

Do not:

• try to break into, overload, probe or disrupt JoltQuiz, or get round its plan limits;
• scrape it, copy it, or resell or rent access to it without our agreement;
• use it to collect players' personal information for any purpose other than running your quiz, or to send spam;
• use it for anything unlawful, or to harass anyone.

API keys on paid plans are for automating your own account.

7. Playing a quiz

Players need no account. Choose a nickname you are happy to have on a big screen, play fairly, and keep chat friendly: hosts can remove players and messages, and offensive names are blocked. Any prizes are the host's, under the host's own rules — not ours.

8. Data processing for hosts

When you run a quiz, you decide who plays and what you ask, so you are the controller of your players' information and we process it for you. Under UK data protection law (Article 28 UK GDPR) we agree to:

• use players' information only to run your quizzes and provide your results, on your instructions as set out in these terms and your use of the service;
• make sure anyone at our company who can see it is bound to keep it confidential;
• keep it secure, as described in the Privacy policy;
• use only the sub-processors listed in the Privacy policy, tell you before adding a new one so you can object, and hold each to the same obligations;
• help you answer requests from players exercising their rights, and with any security or impact assessment you need to carry out;
• tell you without undue delay if we become aware of a breach affecting it;
• delete it when your account closes, unless the law requires us to keep it; and
• give you the information you reasonably need to show these obligations are met.

You confirm you have a lawful basis for the information you bring in, for example customer references sent by your own website's player links.

9. The service

• We work hard to keep JoltQuiz running, but we cannot promise it will never be interrupted. We may need to take it down briefly for maintenance, and we try to do that away from evenings and weekends.
• We improve JoltQuiz all the time and may change or remove features. If we remove something that a paid plan was sold on, we will tell you, and you can cancel with a refund of any month you have paid for and not yet started.

10. Our responsibility to you

• Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to limit. If you are a consumer, nothing here affects your statutory rights.
• If you use JoltQuiz for a business, club or organisation, we are not liable for loss of profit, revenue, business or goodwill, or for any indirect loss; and our total liability to you in any 12 months is limited to the amount you paid us in that period, or £100 if that is more.
• We are not responsible for disputes between hosts and players about scores, prizes or the content of a quiz.

11. Suspending or ending your account

We may suspend or close an account that seriously or repeatedly breaks these terms, or where we must by law. Where we reasonably can, we will warn you first and give you a chance to put it right. If we close a paid account without it being your fault, we refund the unused part of the month.

12. Changes to these terms

We may update these terms. If a change matters, we will email account holders at least 30 days before it applies. If you do not agree, you can cancel before then.

13. The law

These terms are governed by the law of England and Wales, and disputes go to its courts — except that consumers living in Scotland or Northern Ireland can also bring proceedings in their own courts. If something goes wrong, please email us first; most things can be sorted out quickly.